Privacy Policy

Last updated: 8 September 2026

Nottage Escapes respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Nottage Escapes (“we”, “us” or “our”) collects, holds, uses and discloses personal information when you visit www.nottageescapes.com.au, make an enquiry or booking, stay at a property we manage, engage our property management services or otherwise communicate with us.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Personal information we collect

The information we collect depends on how you interact with us and may include:

Your name, residential address, email address and telephone number.
Booking details, including dates, number of guests and property preferences.
Names and ages of guests included in a booking.
Payment, refund and transaction information.
Identification documents when reasonably required to verify your identity, age or booking.
Messages, enquiries, reviews, feedback and other communications.
Information about accessibility, dietary or other requirements that you choose to provide.
Details about property owners, suppliers, contractors and other business contacts.
Information about the device and browser used to access our website, including your IP address, pages visited, referral source and approximate location.
Any other information you voluntarily provide to us.

Please do not provide sensitive personal information unless it is reasonably necessary for your booking or our services.

How we collect personal information

We may collect information:

Directly from you through our website, booking forms, email, telephone, text message or other correspondence.
When you make a booking through a third-party platform such as Airbnb or another accommodation provider.
From another person making a booking on your behalf.
From property owners, authorised representatives, contractors or service providers.
Automatically through cookies, analytics tools and website technologies.
From publicly available sources where lawful and appropriate.

If you provide personal information about another person, you must have their permission to do so and ensure they are aware of this Privacy Policy.

Why we collect and use personal information

We may use your personal information to:

Respond to enquiries and provide customer service.
Process, confirm, manage, amend or cancel bookings.
Arrange payments, deposits, refunds and owner disbursements.
Provide check-in instructions and information about your stay.
Communicate with guests before, during and after a booking.
Coordinate cleaning, maintenance, repairs and emergency assistance.
Verify identity, protect properties and help prevent fraud or unauthorised activity.
Manage properties and provide services to property owners.
Investigate complaints, damage, incidents or breaches of booking conditions.
Improve our website, accommodation and services.
Maintain business and financial records.
Meet our legal, insurance and regulatory obligations.
Send relevant news, offers or marketing communications where permitted.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly. We will continue to send essential communications relating to current bookings or services.

When we disclose personal information

We may disclose relevant personal information to:

Property owners where reasonably necessary to manage their property.
Booking platforms and channel-management providers.
Payment processors and financial institutions.
Website hosting, software, cloud-storage and information technology providers.
Cleaners, tradespeople, maintenance providers and other contractors.
Insurers, accountants, lawyers and professional advisers.
Emergency services, regulators, courts or government authorities where required or authorised by law.
Another party where you have authorised the disclosure.

We only disclose information that is reasonably necessary for the relevant service or purpose. We do not sell or rent personal information.

Third-party booking and payment services

Bookings or payments may be processed through third-party websites, platforms or payment providers. These organisations have their own privacy policies and terms governing how they handle personal information.

We encourage you to review those policies before supplying information. Nottage Escapes is not responsible for the privacy practices or security of an independent third-party provider.

Overseas disclosure and storage

Some booking platforms, software providers, payment processors and cloud-service providers may store or process personal information outside Australia.

These locations may include the United States and other countries in which the relevant providers or their contractors operate. The countries involved may change depending on the services used.

Where required, we take reasonable steps to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements. However, overseas recipients may be subject to different privacy laws.

Cookies and website analytics

Our website may use cookies and similar technologies to:

Keep the website operating correctly.
Remember visitor settings and preferences.
Understand how visitors use the website.
Measure website traffic and performance.
Improve content and the overall visitor experience.
Support relevant advertising or marketing activities.

Cookies may collect information such as your IP address, device type, browser, pages viewed and time spent on the website.

You can disable or remove cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

No internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for our business, booking, insurance, taxation and legal requirements. When information is no longer required, we take reasonable steps to securely destroy it or remove identifying details.

If a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing your request. In limited circumstances, we may refuse access where permitted by law. If this occurs, we will explain the reason unless we are legally prevented from doing so.

Children’s privacy

Our accommodation and services may be used by families, but bookings must be made by an adult.

We do not knowingly collect personal information directly from children unless it is provided by a parent, guardian or responsible adult and is reasonably required for a booking or stay.

If you believe a child has provided personal information without appropriate consent, please contact us so that we can investigate and, where appropriate, remove it.

External links

Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites. You should review their privacy policies before providing personal information.

Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

We will acknowledge your complaint and aim to respond within a reasonable period. We may contact you for additional information while investigating the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy to reflect changes to our services, technology or legal obligations. The updated version will be published on our website with a revised “last updated” date.

Contact us

Nottage Escapes

Website: www.nottageescapes.com.au

Email: escapes@nottagerealestate.com.au